IES-1000 User’s Guide
16-2 Troubleshooting
16.3 SHDSL or ADSL LED(s) Turn On and Off
An SHDSL or ADSL LED turns on and off intermittently.
Table 16-3 Troubleshooting a Non-Constant DSL LED
STEPS CORRECTIVE ACTION
1
Use the lineinfo command with G.SHDSL (refer to 6.6.6) or the linerate command with ADSL
(refer to 7.5.9) to check the subscriber’s telephone wiring.
2 Connect a DSL modem directly to the DSL port of the network module using a different telephone wire.
If the DSL LED still turns on and off repeatedly, contact the distributor.
16.4 Data Rate
The SYNC-rate is not the same as the configured rate.
Table 16-4 Troubleshooting the SYNC-rate
STEPS CORRECTIVE ACTION
1 Connect the DSL modem or router directly to the DSL port of the network module using a different
telephone wire.
If the rates match, the regular phone wire quality may be limiting the speed to a certain rate (see
section 6.2).
2
Use the linerate command to check the subscriber’s regular telephone wire (refer to Chapter 6 ).
If they do not match when a good wire is used, contact the distributor.
16.5 Configured Settings
The network module’s configured settings do not take effect at restart.
Table 16-5 Troubleshooting the Network Module’s Configured Settings
CORRECTIVE ACTION
After you finish configuring the settings, remember to use the config save command to save your
settings to the network module.
If this does not work, contact the distributor.
16.6 Password
I forgot the password to my network module.
Table 16-6 Troubleshooting the Password
CORRECTIVE ACTION
Refer to section 15.2 to update your firmware. All settings will return to default values, so any configurations
you have made will be lost.
