7-5
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23769-01
Chapter
Status Menu
File not found The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
IP address released The phone has been configured to release
its IP address.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the “Network Setup
Menu” section on page 4-4 for details.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
No default router DHCP or static configuration did not
specify a default router.
• If the phone has a static IP address, verify that the
default router has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
No DNS server IP A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
• If the phone has a static IP address, verify that the
DNS server has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
TFTP access error TFTP server is pointing to a directory
that does not exist.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the “Network
Setup Menu” section on page 4-4 for details on
assigning a TFTP server.
TFTP file not found The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
TFTP error The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message Description Possible Explanation and Action
