7-4
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23769-01
Chapter
Status Menu
DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DHCP
server and the phone—Verify the network
connections.
• DHCP server is down—Check configuration of
DHCP server.
• Errors persist—Consider assigning a static IP
address. See the “Network Setup Menu” section
on page 4-4 for details on assigning a static IP
address.
DNS timeout DNS server did not respond.
• Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS server
and the phone—Verify the network connections.
• DNS server is down—Check configuration of
DNS server.
DNS unknown host DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
• Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the “Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
• Located in subdirectory with same name as
network locale:
–
tones.xml
• Located in subdirectory with same name as user
locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message Description Possible Explanation and Action
