206
Before Use
Basic Guide
Advanced Guide
Camera Basics
Auto Mode / Hybrid
Auto Mode
Other Shooting
Modes
P Mode
Tv, Av, M, C1, and
C2 Mode
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the ON/OFF button is pressed.
• Confirm that the battery pack is charged (=
12).
• Confirm that the battery pack is inserted facing the correct way (=
13).
• Confirm that the memory card/battery cover is fully closed (=
14).
• Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery pack a few times.
The battery pack runs out of power quickly.
• Battery performance decreases at low temperatures. Try warming the battery pack a
little by putting it in your pocket, for example, ensuring that the terminals do not touch
any metal objects.
• If these measures do not help and the battery pack still runs out of power soon after
charging, it has reached the end of its life. Purchase a new battery pack.
• Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery pack a few times.
The lens is not retracted.
• Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again (=
14).
The battery pack is swollen.
• Battery swelling is normal and does not pose any safety concerns. However, if
battery swelling prevents the battery pack from fitting in the camera, contact a Canon
Customer Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV (=
186).
Shooting
Cannot shoot.
• Set the mode dial to a shooting mode (=
23).
• In Playback mode (=
111), press the shutter button halfway (=
23).
Nothing is displayed (=
34).
Strange display on the screen under low light (=
25).
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
• The screen may flicker and horizontal banding may appear under fluorescent or LED
lighting.
Full-screen display is not available while shooting (=
49).
No date stamp is added to images.
• Configure the [Date Stamp ] setting (=
15). Note that date stamps are not
added to images automatically, merely because you have configured the [Date/Time]
setting (=
41).
• Date stamps are not added in shooting modes (=
23) in which this setting cannot
be configured (=
41).
[h] flashes on the screen when the shutter button is pressed, and
shooting is not possible (=
34).
[ ] is displayed when the shutter button is pressed halfway (=
34).
• Set [IS Mode] to [Continuous] (=
99).
• Raise the flash and set the flash mode to [h] (=
96).
• Increase the ISO speed (=
80).
• Mount the camera on a tripod or take other measures to keep it still. In this case, you
should set [IS Mode] to [Off] (=
99).
