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Chapter 6: Troubleshooting
Basic Elliptical Troubleshooting Guide
The following are common questions that are asked. For all other inquiries we would ask that you call your
local dealer/service provider in your area for support.
Q. What does it mean when my panel displays no lights?
A. Check the following:
• Verify you are receiving power to your outlet buy using an alternative device.
• It could mean that your unit is not plugged in.
• You will need to check the toggle switch on the front base of the unit to make sure it is in the ON position.
• You can check to see if your circuit breaker switch on your unit has been tripped. If so, you can reset it
and the lights should reappear on your display. If it will not reset, you will need to call your local dealer or
service provider to set up a service call.
Q. The upper display shows an error code or has odd characters.
A. If your display has any error messages on it TRUE Fitness recommends that you contact your local
dealer or service provider to arrange a service call. The error codes are there for your protection and we do
not recommend that you continue using the unit without consulting a professional.
Q. Is there any maintenance that I need to do to my elliptical?
A. TRUE Fitness encourages our customers to set themselves up with a preventative maintenance contract.
These can be provided through your dealer or local service provider.
Q. How do I arrange for a service or preventative maintenance appointment?
A. TRUE Fitness recommends that you gather the serial number, model number, and a brief description
of the reason for the request before contacting anyone. Once that information has been gathered you may
contact your selling dealer or local service company to set an appointment. (If you are not familiar with who
is in your area, you may visit our website at www.truetness.com and use our dealer locator to obtain the
contact information for the closest dealer in your area.)
If you would like you may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or
e-mailing us at info@truetness.com Monday – Friday during normal business hours with any further
questions or comments.