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620-7991 Rev 002
FAQ’s
AND
T
ROUBLESHOOTING
Your Star Trac Personal Viewing Screen is designed with little maintenance in mind and rarely should you
experience a problem once it is installed. However, you may find the cleaning and troubleshooting information
in this section useful.
We will also explain how to replace the headphone jack when it no longer provides good audio quality.
Cleaning the Personal Viewing Screen
•
Periodically dust the Personal Viewing Screen with a clean soft cloth.
•
Each week or as needed, clean the unit with a mild soap and water solution. Lightly dampen a clean cloth
with the solution and wipe the unit. Do not use too much solution on the cloth or spray cleaning solution
onto the unit. Doing this could cause moisture to enter the controller and cause damage.
•
Use eyeglass cleaner to remove stubborn dirt from the screen.
Cautions:
DO NOT use liquid cleaners or aerosol cleaners to clean the screen. DO NOT use any solvents such as alco-
hol, paint thinner, or any acidic cleaners to clean the screen. This will void the warranty.
Troubleshooting
Problem Possible Solution
No Power
•
Make sure all power cables are connected and secure.
•
Check the power supply at the base of the unit and see if the green LED in lit.
•
Press the power button on the center console.
No Picture
•
Make sure the PVS has power.
•
Make sure the correct input is selected ( by pressing the Input button).
•
Make sure your signal source is properly connected.
•
Try changing channels, it may be a station problem.
•
Turn off the PVS, and then back on after one minute.
No Audio
•
Increase the audio level with the VOL+ button.
•
Make sure the headphone jack is secure.
•
Replace headphone jack if necessary.
Poor Picture
•
Check the input signal cable, make sure it is in good shape and is connected snug
to the RF input.
•
Adjust the Brightness, Sharpness, and Contrast in the Picture Setup of the PVS.
Bars or Snow on the
screen
•
Check the input signal cable, make sure it is in good shape and is connected snug
to the RF input.
•
Try a new channel; it may be the station is having difficulties.
•
Check for local interference.
The following information may help you understand and troubleshoot any problems the you may encounter
with your Star Trac Personal Viewing Screen. If the suggestions in this table do not help solve the problem
that you encounter please contact Star Trac’s Service Hotline at (800) 503-1221, or USA 1-714-669-1660.