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4 SERVICE AND TECHNICAL DATA
4.1 PREVENTATIVE MAINTENANCE TIPS
Use a vacuum cleaner or a slightly damp cloth to remove dust from the treadmill periodically.
WARNING: Do not use any solvents on the deck or running belt, as these can reduce lubrication.
NOTE: Safety of the equipment can be maintained only if the equipment is examined regularly for damage or wear.
Keep the equipment out of use until defective parts are repaired or replaced.
• Check the operation of the Stop key once a week.
• Also, fold up the treadmill and vacuum the floor beneath and around it periodically to prolong the life of
the unit.
4.2 WHEN AND HOW TO OBTAIN PRODUCT SERVICE
IDENTIFYING PROBLEMS
In the event of an electrical failure, the treadmill shuts down immediately.
Generally speaking, if the console’s displays or programs do not function properly, try switching it off and on. Doing so
often clears problems by resetting the treadmill computer’s memory. If restarting the treadmill does not eliminate the
problem, call Customer Support.
• No signal on the monitor LCD windows: It is often possible to correct this problem by restarting the treadmill.
If not, check the communication cable between the monitor and motor controller, and make sure that the cable
isn’t pinched or damaged.
• Displayed “ERROR 1-SPEED SENSOR ERROR”: This indicates that the computer is not picking up the motor
speed signal. Note whether the belt moves at all when the START key is pressed. If so, note whether the motor
stops at low speeds, such as 0.5 mph to 1 mph (1.0kmh to 1.5 kmh) or high speeds, such as 6 mph to
8 mph (10kmh to 12 kmh). These details are important in helping Customer Service diagnose and solve the prob-
lem.
• Displayed “ERROR 2-OVER SPEED ERROR”: This problem actually is a safety function referred to as “run
away protection”. When the belt speed exceeds the computer’s speed detection range, the treadmill motor shuts
down, and the MESSAGE CENTER displays the Error 2 message. In this case, simply restart the treadmill. If
the MESSAGE CENTER displays this message before the unit is ever used, or if the MESSAGE CENTER dis-
plays this message at speeds within the detection range, the mechanism is damaged.
• Displayed “ERROR 3-SAFETY KEY TETHER ERROR”: This indicates that the Emergency Stop Key is not
correctly inserted into the keyholder. Make sure that the key is properly inserted.
• Displayed “ERROR 5-INCLINE ERROR”: This indicates that the incline motor, which creates workout eleva-
tions, is not functioning properly. It may be over-loaded or over-heated. To test this, wait until the motor cools
down, and try working out again. Other sources of the problem may be that the sensor connection cable is
defective, the sensor itself may be damaged, or the incline motor itself is damaged.
• Displayed “ERROR 11-COMMUNICATION ERROR”: It is often possible to correct this problem by restarting
the treadmill. If not, check the communication cable between the monitor and motor controller, and make sure
that the cable isn’t pinched or damaged.