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5 SERVICE AND TECHNICAL DATA
5.1 PREVENTATIVE MAINTENANCE TIPS
Use a vacuum cleaner or a slightly damp cloth to remove dust from the treadmill periodically.
WARNING: Do not use any solvents on the deck or running belt, as these can reduce lubrication.
NOTE: Safety of the equipment can be maintained only if the equipment is examined regularly for damage or wear.
Keep the equipment out of use until defective parts are repaired or replaced.
• Check the operation of the Stop key once a week.
• Also, fold up the treadmill and vacuum the floor beneath and around it periodically to prolong the life of the unit.
5.2 TROUBLESHOOTING THE
TELEMETRY HEART RATE
CHEST STRAP
HEART RATE READING IS ERRATIC OR ABSENT ENTIRELY
• Repeat the electrode moistening procedure on the chest strap. See Section 3.2, titled Heart Rate Monitoring for
details. The electrodes must remain wet to pick up and transmit accurate heart rate readings.
• Make sure the electrodes are flat against the skin.
• Wash the belt transmitter regularly with mild soap and water.
• Make sure the chest strap transmitter is within three feet (91 centimeters) of the console.
• The chest strap is battery-operated and will stop functioning when the battery runs out. Contact Customer
Support Services for instructions on how to have the chest strap replaced. See Section 5.3, titled How to Obtain
Product Service.
HEART RATE READING IS ERRATIC OR EXTREMELY HIGH
If the chest strap is worn near sources of electromagnetic signals, these signals may be strong enough to elevate heart
rate readings. Possible sources include:
• Television sets and/or antennas, cell phones, computers, cars, high voltage power lines and other motor driven
exercise equipment.
• Another heart rate transmitter within three feet, or one meter, may also cause abnormal heart rate readings.
5.3 WHEN AND HOW TO OBTAIN PRODUCT SERVICE
IDENTIFYING PROBLEMS
In the event of an electrical failure, the treadmill shuts down immediately.
Generally speaking, if the console’s displays or programs do not function properly, try switching it off and on. Doing so
often clears problems by resetting the treadmill computer’s memory. If restarting the treadmill does not eliminate the
problem, call Customer Support.
• No signal on the monitor LCD windows: It is often possible to correct this problem by restarting the treadmill.
If not, check the communication cable between the monitor and motor controller, and make sure that the cable
isn’t pinched or damaged.
• Displayed “ERROR 1-SPEED SENSOR ERROR”: This indicates that the computer is not picking up the motor
speed signal. Note whether the belt moves at all when the START key is pressed. If so, note whether the motor
stops at low speeds, such as .6 mph to 1 mph (1.0kmh to 1.5 kmh) or high speeds, such as 6 mph to 8 mph
(10kmh to 12 kmh). These details are important in helping Customer Service diagnose and solve the problem.
• Displayed “ERROR 2-OVER SPEED ERROR”: This problem actually is a safety function referred to as “run
away protection”. When the belt speed exceeds the computer’s speed detection range, the treadmill motor shuts
down, and the MESSAGE CENTER displays the Error 2 message. In this case, simply restart the treadmill. If the
MESSAGE CENTER displays this message before the unit is ever used, or if the MESSAGE CENTER displays
this message at speeds within the detection range, the mechanism is damaged.
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