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6.4 TROUBLESHOOTING THE iPOD
®
Malfunction Probable Cause Corrective Action
Cannot control iPod using
console keypad controls.
iPod is not fully connected due
to interference with after
market iPod protective cases.
Remove after market iPod
protective case and reconnect.
Cannot hear iPod.
iPod paused.
Use iPod keypad controls on
console to play a selection.
Mute key is pressed.
Press Mute key to unmute
iPod source.
Cannot control iPod volume
using console keypad controls.
Headphones are plugged into
iPod instead of console head-
phone jack.
Plug headphones into console
headphone jack.
Volume control on iPod is
being used with headphones
plugged into console jack.
Use console iPod keypad
volume controls.
Console displays a message
that tells me to update my iPod
firmware.
The iPod is not compatible due
to its outdated firmware.
Visit www.apple.com for
instructions on how to update
your iPod device firmware.
Console displays a message
that tells me “iPod COMMUNI-
CATION TIMEOUT”.
Use of older third generation
(or earlier) iPod is not sup-
ported.
Use newer iPod model.
iPod battery charge is
extremely low.
Charge iPod to a minimum
level before using.
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