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Warranty Information
Residential and Personal Use Limited Warranty
PLEASE READ THESE WARRANTY TERMS AND CONDITIONS FULLY AND CAREFULLY BEFORE USING
YOUR Keys Fitness Products EQUIPMENT. BY USING THE EQUIPMENT, YOU ARE CONSENTING TO
BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.
Frame: Lifetime Parts: 3 Years
Labor: 1 Year
Limited Warranty
This Limited Warranty applies in the United States and Canada to Products manufactured or distributed by Keys Fitness Products
,L.P. under the Keys Fitness Products (“Keys Fitness Products”) brand name (as used herein, the “Product” or “Products”). The
warranty period to the original purchaser is listed above, and commences on the date of original purchase of the product,
unless otherwise authorized by Keys Fitness Products. Keys Fitness Products warrants that the Product purchased from Keys
Fitness Products or from an authorized Keys Fitness Products reseller “dealer” (for residential or personal use only, unless other-
wise authorized by Keys Fitness Products in writing), is free from defects in Materials and Workmanship relevant to the function-
ality of the Product at initial startup, under normal use, and during the applicable warranty period, unless otherwise determined
by Keys Fitness Products.
This warranty excludes expendable parts if primary cause for warranty claim is wear. Expendable parts pertain to components
on the Product that are prone to normal wear and tear. These items vary by Product, and can include (but not limited to) hand
grips, skid pads, pedals, pedal straps, poly-v belts, console overlays, toggle switch/button overlays, (luster free or dull) ekg
plates, decals, and any other items that are not essential to the operation of the Product, unless otherwise determined by Keys
Fitness Products.
This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases (or
receives as a gift) the Product from you. Your sales receipt, showing the date/place of purchase and serial number (if appli-
cable) of the Product, is your proof of purchase, and may be required by Keys Fitness Products any time a warranty parts (or
service) claim is made or if no warranty record exists for the product.
Exclusive Remedies
During the warranty period listed above, Keys Fitness Products will repair a Product by correcting any minor issues (either
by phone or online support) that might be causing the Product failure. Should a technical service and support representative
be unable to correct the issue, Keys Fitness Products may replace the parts (with new parts or at the option of Keys Fitness
Products, with serviceable used parts, that are equivalent to new parts in performance) that become defective, malfunction, or
otherwise fail to conform to this Limited Warranty under normal use.
Replacement parts shall be warranted for 30 days from the shipment reception date or through the end of the ‘replaced’ part
warranty period, whichever is longer. Any replacement parts, required past the warranty period listed above, shall be subject
to purchase at retail price, plus any added shipping and handling charges associated to the delivery of the part. Note that
replacement parts may be available only through the lifetime (as defined) of the Product. In conforming to this warranty, Keys
Fitness Products (as the manufacturer) reserves the right to change manufacturers or vendors of any part to cover the existing
warranty.
Keys Fitness Products may also provide service (if deemed necessary and if applicable) at no charge to you during (and not
to exceed) the service warranty period listed above, in an attempt to repair the Product. Should the Product require service at
your request or out of the limited warranty period, Keys Fitness Products can furnish contact information for local (to your area)
Keys Fitness Products authorized service providers. Service quotes, costs, and scheduling will be strictly dependent on service
provider rates and mutual (consumer/provider) service agreements. Keys Fitness Products is not responsible for any service
repair costs accrued through the use of authorized Keys Fitness Products service providers at your request or out of the limited
warranty period (without written consent from Keys Fitness Products), beyond the limitations outlined on this warranty.
Replacements and Returns
If after a reasonable number of attempts, a defect has not been repaired (or the Product is deemed non-repairable by Keys
Fitness Products technical service and support staff), Keys Fitness Products, based on a case by case review, may opt to replace
the Product, or recommend an alternate resolution, such as a warranty buy-out (Product cost, subject to deduction of a reason-
able charge for usage) or a credit. Keys Fitness Products, as a manufacturer, reserves the right to replace the Product with a
Factory-Reconditioned Product that meets or exceed standards comparable to those of the replaced Product. The warranty
covering the replacement Product shall expire on the date the original warranty for the replaced Product would have expired,
unless otherwise determined by Keys Fitness Products.
Conditions and Restrictions
This warranty DOES NOT (A) cover shipping and handling charges, export taxes, custom duties and taxes, or any other
charges associated with transportation of the parts or Product, beyond the initial courtesy period of 60 days from original date
of purchase of the Product; (B) extend to Products not purchased from Keys Fitness Products or from an authorized
Keys Fitness Products reseller; (C) extend to Products purchased from online auction sites; (D) cover any extended, additional,
or third party warranties if not offered exclusively by Keys Fitness Products in writing; (E) cover Products installed at fee based
facilities/commercial environments (gyms, homes used as wellness centers, etc.); (F) cover Products installed in light institutional
environments (non fee-based facilities include for example, and not be way of limitation, fire houses, police departments, rehab
centers, hospitals, clinics, apartment complexes, club houses, etc.); (G) cover service calls to correct installation, perform main-
tenance, or instruct owners on how to use the equipment; or (H) cover a Product on which the serial number has been pur-
posefully or accidentally defaced or removed and there is no proof of purchase available (if serial number is applicable),
unless authorized by Keys Fitness Products in writing or otherwise stated on this warranty.
This Limited Warranty becomes void for Products that have been damaged or rendered defective as a result of (a) acci-
dent, misuse, or abuse (including but not limited to exceeding the Keys Fitness Products listed, maximum weight limit); (b)
use of parts not manufactured or sold by Keys Fitness Products; (c) modification of the Product; (d) normal wear and tear;
(e) operation on incorrect power supplies; (f) ***failure to perform (or performing improper) maintenance; (g) service by
anyone other than Keys Fitness Products, or an authorized Keys Fitness Products warranty service provider; (h) floods, fires,
earthquakes, lightning strikes, power surges, and other unavoidable acts of nature; (j) residential mis-wires; or (k) incorrect
setup, installation, or assembly. Should any Product (submitted for warranty parts replacement) be found ineligible under
the terms outlined on this warranty, an estimate for parts purchase (if available) can be furnished at your request.
* Parts is herein defined exclusively, for all intents and purposes, and pertaining to this Limited Manufacturer Warranty, as compo-
nents or Materials essential to the functionality of the Product.
**Lifetime of a Product, is herein defined exclusively, for all intents and purposes, and pertaining to this Limited Manufacturer
Warranty, as the time period 7 years beyond the end of production cycle of a Product in question.
Disclaimer and Release
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, Keys Fitness Products MAKES NO OTHER WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Keys
Fitness Products EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES
THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. NEITHER Keys Fitness Products NOR
ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT
ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE. THIS IS THE ONLY
EXPRESS WARRANTY APPLICABLE TO Keys Fitness Products-BRANDED PRODUCTS. Keys Fitness Products NEITHER ASSUMES NOR
AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER EXPRESS WARRANTY.