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The softstride treadmill is designed and manufactured to be reliable and easy to use. However, if
you have a problem, these troubleshooting steps may help you find the cause.
Problem: The console lights do not light up.
Solution: Check to make sure that the treadmill is properly plugged-in, the On/Off switch is
turned to the "On" position, and Safety Key is attached.
Problem: The belt does not stay in the center of the treadmill when in use.
Solution: First check to make sure that the treadmill is level, then refer to the instructions in
this manual on how to tension and adjust the belt.
Problem: The treadmill motor seems strained or the fuse becomes blown.
Solution: The lubricating silicon that is applied to the deck and belt is wearing down and the
belt needs to be lubricated with silicon spray.
Problem: The treadmill belt slips during use.
Solution: The belt may need to be tensioned after a period of use. Refer to the Belt Tensioning
and Adjustment Section of this manual.
Problem: After assembly, the Heart Rate does not show on your display
Solution: Check the wiring connectors in the handlebars and display, that were pushed together
during assembly and make sure that they are connected properly and that the wires
were not damaged.
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