If you need service or assistance, we suggest you
follow these four steps:
1
l
Before calling for assistance.. .
3
l
If you need service * . . .
Performance problems often result from little things you
can find and fix yourself without tools of any kind.
If a surface burner fails to light:
l
Is the pilot lit?
l
Is the unit connected to electrical power (Solid State
Ignition)?
l
Did you check the fuse or circuit breaker (Solid State
Ignition)?
l
Are burner ports clogged? (See page 7.)
l
Is the burner correctly rated? (Call for service.]
If burner flames are uneven:
l
Are burner ports clogged? (See page 7.)
If surface burner flames lift off ports, are yellow, or are
noisy when turned off:
l
The air/gas mixture may be incorrect. (Call for service.)
If a pilot will not stay lit:
l
The burner and/or pilot may be out of adjustment. (Call
for service.]
If an oven burner does not light:
l
Is the pilot lit?
l
Is the temperature control turned to a setting?
l
Is unit connected to electrical power (Solid State Ignition)?
l
Did you check the fuse or circuit breaker (Solid State
Ignition)?
If the oven temperature seems to be inaccurate:
l
Did you read pages 12 and 13’?
l
Has the oven thermostat sensing device slipped out of the
holding clips?
l
Is the oven calibration or burner out of adjustment? (Call
for service.)
If the clock or lights do not work:
l
Is the unit connected to electrical power?
l
Did you check the fuse or circuit breaker?
l
Are bulbs burned out? (See page 9.)
If soil is visible on continuous-cleaning oven finish:
l
The special finish is designed to reduce oven soil gradu-
ally during normal baking or roasting. It is not designed to
keep your oven spotless...only presentably clean.
l
The door is coolerihan oven walls. Soil will be more visible
on the door than on other areas of the oven.
If cooking results aren’t what you expect:
l
Is the oven level?
l
Are you using utensils recommended on page 12?
l
Have you preheated the oven as the recipe calls fot?
l
Are the pans the size called for in the recipe?
l
Are you following a tested recipe from a reliable source?
See Pages 12 and 13 for more information on cooking
problems and how to solve them.
2
l
If you need assistance*. . .
Call the Whirlpool COOL-LINE’5 service assistance tele-
phone number. Dial tree from:
Contlnental U.S. . . . . . . . . . . . . . . . . . . . . . . . (800) 253-l 301
Mlchlgan
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(800) 632-2243
Alaska 81 Hawaii . . . . . . . . . . . . . . . . . . . . . . (800) 253-l 121
and talk with one of our trained Consultants. The Consultant
can instruct you in how to obtain satisfactory operation from
your appliance or, if service is necessary, recommend a
qualified service company in your area.
Whirlpool has a nationwide network of franchised
TECH-CARE” Service Companies. TECH-CARE service tech-
nicians are trained to fulfill the product warranty and pro-
vide after-warranty service, anywhere in the United States.
To locate TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or look in
your telephone directory Yellow Pages under:
APPLIANCES-HOlJSEHOLO-
MAJOR-SERVICE & REPAIR
ELECTRICAL APPLIANCES-
MAJOR-REPAIRING & PARTS
OR
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple
999-9999
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO.
123 Maple
999-9999
OR
WASHING MACHINES, DRYERS
L IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZSERVICE CO
123Mople 999-9999
4
l
Ifyouhaveaproblem*...
Call our COOL-LINE service assistance telephone number
(see Step 2), and talk with one of our Consultants, or if you
prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*If you must call or write, please provide: model number,
serial number, date of purchase, and a complete descrip
tion of the problem. This information is needed in order to
better respond to your request for assistance.
0
FSP
8
FSP is a registered trademark of Whirlpool Corporation for
quality parts. Look for this symbol of quality whenever you
need a replacement part for your Whirlpool appliance. FSP
replacement parts will fit right and work right. because they
are made to the same exacting specifications used to build
every new Whirlpool appliance
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