Resolving photo printing problems
Also see Poor print quality and unexpected printouts for additional troubleshooting information.
■ Make sure you are printing on the correct side of the media
■ Load media print-side down in the input tray and front manual feed slot.
■ Load media print-side up in the rear manual feed slot.
■ Check the print settings
1 Open the printer driver (see
Printing a document).
2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
■ Select the appropriate photo paper type.
■ Select the highest resolution option such as Best or Maximum dpi on the print quality drop-
down list.
■ Colors are tinted or incorrect
If colors in photographs appear tinted or incorrect, follow these steps:
1 Calibrate the color (see
Calibrating the color). Photo print cartridges must be installed for color
calibration.
2 Reprint the photograph.
3 If colors are still tinted or incorrect, try the following steps:
● Windows: Open the printer driver (see
Printing a document) and click the Color tab, and
then click Advanced Color Settings.
● Macintosh: Click File, and then click Print. Open the Paper Type/Quality panel and click the
Color Options tab.
4 Adjust the color tone sliders: If the colors are too yellow, move the color tone slider towards
Cooler. If the colors are too blue, move the color tone slider towards Warmer.
5 Reprint the photograph.
110 6 Troubleshooting
