10
english
installation troubleshooting, continued
Windows, continued
possible causes...
to solve the problem...
The printer software did not
install correctly.
what is the problem?
• There may be a conflict with
a virus protection program or
other software programs.
• There may be a conflict with
a peripheral device
connected to your printer.
Uninstall the printer software, then reinstall it.
1.Do one of the following:
•Insert the CD-ROM into the CD-ROM drive,
and select
Remove printer software. Follow
the onscreen instructions.
•Open the
Printer Assistant and select Tools
and Updates
> uninstall software.
•Select
Start > Programs > Hewlett-Packard >
[hp deskjet printer]
> uninstall software.
2.Close any virus protection programs or other
software programs that are running on the
computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then follow
the onscreen instructions.
If the software program does not
automatically start, then see “to solve the
problem...” on page 9.
NewportRG.book Page 10 Wednesday, April 24, 2002 6:32 PM
