48 Solving Problems
Where To Get Help
Epson provides technical assistance through electronic support
services 24 hours a day, as listed in the following table:
Telephone Support Services
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the Epson PrivateLine Support card included
with your document camera. This is the fastest way to speak to a live
representative, and it’s free. This service is available 6
AM to 6 PM,
Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with an Epson document camera support
specialist by dialing one of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■ Product name (Epson ELPDC05 High Resolution Document
Camera)
■ Product serial number (located on the rear panel of the document
camera)
■ Computer configuration, if applicable
■ Description of the problem
Service Access
World Wide Web From the Internet, you can reach Epson’s product support at
http://support.epson.com. After selecting your product, you can access
troubleshooting information, download product documentation, and receive
technical advice through e-mail.
Presenters Online Access tips, templates, and training for developing successful presentations at
http://www.presentersonline.com.
