112 Solving Problems
Where To Get Help
Epson provides technical assistance through electronic support
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the Epson PrivateLine Support card included in
your Start Here kit. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6
AM to 6 PM,
Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■ Product name (Epson PowerLite 830p)
■ Product serial number (located on the bottom of the projector)
■ Computer configuration
■ Description of the problem
You can purchase screens, carrying cases, or other accessories from
Epson at (800) 873-7766 or by visiting the Epson Store at
www.epsonstore.com (U.S. sales only). In Canada, please call
(800) 463-7766 for dealer referral
.
Service Access
World Wide Web From the Internet, you can reach Epson’s product support page at
http://support.epson.com. After selecting your product, you can access
troubleshooting information, download product documentation, and receive
technical advice through e-mail.
Presenters Online Access tips, templates, and training for developing successful presentations at
http://www.presentersonline.com.
