Chapter 4 Common Questions about Cisco IP Phone Productivity Services
Why Can’t I Access Cisco IP Phone Productivity Services?
4-2
Cisco IP Phone Productivity Services User Guide
78-13565-01
Why Can’t I Access Cisco IP Phone
Productivity
Services?
Use the following topics to clear errors in accessing Cisco IP Phone
Productivity Services:
• Service Subscription Parameters Error, page 4-2
• Meeting Reminder Not Displaying, page 4-2
• Host Not Found Error, page 4-3
Service Subscription Parameters Error
Q.) I changed my PIN using the Cisco IP Phone User Options page. Now when I
try to access Cisco
IP Phone Productivity Services, I receive the message:
Service subscription parameters are wrong. Please update subscription.
What does this mean?
A.)You may have entered an incorrect UserID or PIN while subscribing to
Cisco
IP Phone Productivity Services or your Cisco CallManager PIN may have
been changed.
Log on to your Cisco IP Phone User Menu Options page and update the
subscription with the correct parameters (see the
“Subscribing to Cisco IP Phone
Productivity Services” section on page 2-1).
Contact your system administrator if you don’t have the URL for your
Cisco
IP Phone User Options page.
Meeting Reminder Not Displaying
Q.) I changed my PIN using the Cisco IP Phone User Options Menu page. Now
my meeting reminder is not showing up in my phone's display.
A.) Whenever you change your PIN, you must re-enable the meeting reminder
notification from the phone (see the
“Setting Your Meeting Reminder” section on
page 3-21).
