Part No 360251
Form No F071206A
14
AE Owner’s Manual
Troubleshooting
When servicing the engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by
the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page pg. 3). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To contact:
American Honda: 800-426-7701
Briggs & Stratton: 800-233-3723
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
• The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Engine will not start. Stop switch off (Honda only). Throttle in off
position. Engine not in full choke position. Out
of gasoline. Bad or old gasoline. Spark plug
wire disconnected. Dirty air cleaner. Engine oil
level too low (Honda only).
Check stop switches, throttle, choke
position and gasoline. Connect spark
plug wire. Clean or replace air cleaner.
Or contact a qualified service person.
Check and fill engine oil.
Abnorm al vibration. Damaged or m issing tines. Loose handle
bolts. Loose engine bolts.
Stop work im mediately. Replace any
damaged or m issing tines. Tighten all
Engine is m aking loud
noise or squealing
Gear reduction oil level is low Check and add oil according to engine
owner's m anual
Engine stalls or labors
when aerating
W orking on too steep of a slope. Not enough
oil in the engine.
W ork at 45 degrees to the slope m oving
up and down instead of of across. Check
and add engine oil.
Engine is locked, will not
pull over.
Debris locked against reel, or drive pulleys.
Engine problem.
Pull spark plug wire and remove debris.
Contract an engine servicing dealer for
Unit does not m ove when
clutch is engaged.
Belt drive out of adjustm ent. W orn drive belt.
Loose or dam aged chain or sprockets. Loose
or damaged pulleys. Dam aged or broken
See m aintenance on pg. 12 of this
m anual. Contact a qualified servicing
dealer.
