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6 Obtaining Support for Your Product
Register Your Product
Warranty and other service benefits start from the date of purchase, so it is important to register your
product quickly to ensure you get full use of the warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product registration. Register your product at
http://eSupport.3com.com/. 3Com eSupport services are based on accounts that you create or have
authorization to access. First time users must apply for a user name and password that provides access
to a number of eSupport features including Product Registration, Repair Services, and Service Request.
If you have trouble registering your product, please contact 3Com Global Services for assistance.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com or your authorized 3Com
reseller. Value-added services like 3Com ExpressSM and GuardianSM can include 24x7 telephone
technical support, software upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation with minimal disruption to your
network. Expert assessment and implementation services are offered to fill resource gaps and ensure
the success of your networking projects. More information on 3Com maintenance and Professional
Services is available at www.3com.com.
Contact your authorized 3Com reseller or 3Com for a complete list of the value-added services
available in your area.
Access Software Downloads
Software Updates are the bug fix/maintenance releases for the version of software initially purchased
with the product. In order to access these Software Updates, You must first register your product on the
3Com Web site at http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to software downloads can be
found at http://eSupport.3com.com/, or under the Product Support heading at www.3com.com/
Software Upgrades are the feature releases that follow the software version included with your original
product. In order to access upgrades and related documentation you must first purchase a service
contract from 3Com or your reseller.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register
your product at http://eSupport.3com.com/
Warranty and other service benefits start from the date of purchase, so it is important to register your
product quickly to ensure you get full use of the warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following information ready:
