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Limitation of Liability
IF YOUR VUZIX BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, YOUR SOLE
AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. VUZIX’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR
THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT
MALFUNCTION IN CONDITIONS OF NORMAL USE.
VUZIX IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT
TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES. VUZIX IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD
PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS
LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A
CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED
BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED VUZIX OR
AN AUTHORIZED REPRESENTATIVE OF VUZIX OF THE POSSIBILITY OF ANY SUCH DAMAGES.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT
MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
Warranty Period
The warranty period for VUZIX products is one (1) year from the date of product purchase. This warranty does not
extend to any expendable parts, if applicable.
Types of Warranty Service
If your product needs service, refer to the VUZIX website at www.vuzix.com or your product’s manual. You can also call
the VUZIX Technical Support Center at (800) 436-7838 in North America. A technical support specialist will help you
diagnose the problem. If it is determined your product needs service, the following options are available to you.
Pick-up Warranty Service
If your product needs a hardware repair that is covered under warranty, please repackage the unit in its original
packaging or equivalent packaging material to protect the product for return shipment. VUZIX will then give you return
shipping instructions from your location. The product will be repaired and delivered to the location of your choice within
the same country. For valid warranty claim servicing, VUZIX will pay the return shipping costs for your product.
VUZIX Replaceable Parts Program
Where available, the VUZIX Replaceable Parts program ships approved replacement parts directly to you to fulfill your
warranty. This will save considerable repair time. After you call the VUZIX Technical Support Center at (585) 359-7575,
a replaceable part can be sent directly to you. Warranty parts can be ordered or requested from the
customer assistance sections of our website.
Warranty Transfer to Another Country
Under the VUZIX Global Warranty program, products may be purchased in one country and transferred to another
country, where VUZIX has a service presence, without voiding the warranty. Warranty terms, service availability, and
service response times may vary from country to country. A customer may be required to provide product-specific
information, in accordance with the VUZIX Global Warranty Notification process, prior to moving the products. The
required information ensures that VUZIX is prepared to provide the required level of warranty service in the destination
country and that the product is designed to work in the destination country. Contact VUZIX, your local VUZIX authorized
reseller, or refer to the website at www.vuzix.com/support to begin the VUZIX Global Warranty Notification process prior
to transferring VUZIX products to another country.
VUZIX is not responsible for any tariffs or duties that may be incurred in transferring the products. Products may be
covered by export controls issued by the United States or other governments.
Technical Support
Technical support is defined as assistance with questions on issues about the hardware and software that was either
preinstalled by VUZIX on the VUZIX branded product or that was included with the VUZIX branded product at the time
of your purchase or lease of the product. Technical support for hardware and software is available for the first ninety
(90) days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase
or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase
or lease as a condition of receiving software technical support. After the first ninety (90) days, technical support for
hardware and software that was either preinstalled by VUZIX on the VUZIX branded product or included with the VUZIX
branded product at the time of your purchase or lease of the product is available for a fee. Contact VUZIX for additional
information at (585) 359-7575.
Service Upgrades
VUZIX may offer extra coverage for your product. For information on service upgrades, refer to www.vuzix.com or ask
your local reseller. Service upgrades purchased in one country are NOT transferable to another country.
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