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MAINTENANCE AND TROUBLE-SHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
1. SYMPTOM: THE POWER DOES NOT TURN ON
a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into
a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page 7.) Use only a UL-listed
surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.
b. Make sure that the key is inserted into the console as far as it will go.
c. Check the circuit breaker located on the treadmill near the
power cord. If the switch protrudes as shown, the circuit
breaker has tripped. To reset the circuit breaker, wait for five
minutes and then press the switch back in.
d. Check the on/off switch located on the treadmill near the
power cord. The switch must be in the on position.
2. SYMPTOM: THE POWER TURNS OFF DURING USE
a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit
breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Unplug the power cord, wait for five minutes, and then plug the power cord back in.
d. Remove the key from the console. Reinsert the key fully into the console.
e. Make sure that the on/off switch is in the on position.
f. If the treadmill still will not run, please call our Customer Service Department, toll-free.
3. SYMPTOM: THE PULSE SENSOR DOES NOT FUNCTION PROPERLY
a. Make sure to stand on the foot rails and avoid moving your hands while measuring your heart rate.
Excessive movement may interfere with heart rate readings. If the pulse sensor is not used correctly, your
heart rate will not be shown.
b. Do not hold the metal contacts too tightly; doing so may interfere with heart rate readings.
c. For the most accurate heart rate reading, hold the contacts for about 15 seconds.
d. For optimal performance of the pulse sensor, keep the contacts clean. The contacts can be cleaned with a
soft cloth—never use alcohol, abrasives, or chemicals.
Tri
pp
ed
Reset
Tripped
c
Reset
On
Position
d
14