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If you need service or information or if you have a problem, please visit the Philips website at www.philips.com or contact the Philips Customer
Care Centre in your country (you nd its phone number in the worldwide guarantee leaet). If there is no Customer Care Centre in your
country, turn to your local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care BV.
Guarantee restrictions
The terms of the international guarantee do not cover the tanning lamps and the infrared lamps.
This chapter lists the questions most frequently asked about the appliance. If you cannot nd the answer to your question, please contact the
Customer Care Centre in your country.
Question Answer
Why doesn’t the appliance work? The plug may not be properly inserted in the wall socket. Put the plug properly in the wall socket.
There may be a power failure. Test if the power supply works by connecting another appliance.
The tanning lamps may still be too hot to go on. Let them cool down for 3 minutes rst.
The overheat protection may have switched off the appliance automatically because it overheated.
Remove the cause of overheating (e.g. a towel that blocks one or more vents). Let the appliance
cool down for a while and then switch the appliance back on.
Make sure the lamp unit is in the right position. See chapter ‘Preparing for use’.
Why does the top of the control panel
become hot during use?
The lamps heat up the top of the control panel. This is normal.
Why does the fuse of the circuit to
which the appliance is connected cut off
the power when I switch on or use the
appliance?
The fuse of the circuit to which the tanning appliance is connected must be a 16A standard fuse
or a slow-blow automatic fuse. You may also have connected too many appliances to the same
circuit.
Why are the tanning results not as good
as I expected?
Perhaps you use an extension cord that is too long and/or does not have the correct current
rating. Consult your dealer. Our general advice is not to use an extension cord.
You may have followed a tanning course that is not appropriate for your skin type. Check the
table in section ‘Tanning sessions: how often and how long?’
The distance between the lamps and the surface you lie on may be larger than prescribed. See
chapter ‘Preparing for use’.
When the lamps have been used for a long time, the tanning capacity decreases. This effect only
becomes noticeable after several years. To solve this problem, select a slightly longer tanning time
or have the lamps replaced. HB947/HB945 only: after 750 operating hours, an L appears on the
display which tells you that it is advisable to have the lamps replaced.
The tanning result depends on your skin type and the tanning course you are taking. The rst
effect only becomes visible after a few sessions.
Why doesn’t the appliance produce
enough fragrance?
Read the last part of section ‘Natural fragrances’ in chapter ‘Using the appliance’.
What should I do when the display
shows ‘Err’ (HB947/HB945 only) and/or
the appliance beeps?
Stop using the appliance and unplug it. Wait two seconds and put the plug back into the wall
socket. Contact your dealer or a Philips service centre if the problem reoccurs.
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