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Trouble-shooting
Most problems can be solved by following the steps below. Find the symptom that applies, and follow the
steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-888-825-
2588, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
PROBLEM: The power does not turn on
SOLUTION: a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor
is plugged into a properly grounded outlet (see page 10). Use only a single-outlet surge suppres-
sor that is UL 1449 listed as a transient voltage surge suppressor (TVSS). The surge suppressor
must have a UL suppressed voltage rating of 400 volts or less and a minimum surge dissipation
of 450 joules. The surge suppressor must be electrically rated for 120 volts AC and 15 amps.
Important: The hiker is not compatible with GFCI-equipped outlets.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.
c. Check the circuit breaker located on the hiker near
the power cord. If the switch protrudes as shown, the
circuit breaker has tripped. To reset the circuit
breaker, wait for five minutes and then press the
switch back in.
d. Check the on/off switch located on the hiker near the
power cord. The switch must be in the “on” position.
PROBLEM: The power turns off during use
SOLUTION: a. Check the circuit breaker located on the hiker frame near the power cord (see c. above). If the cir-
cuit breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console. Re-insert the key fully into the console.
d. Make sure that the on/off switch is in the “on” position.
e. If the hiker still will not run, please call our Customer Service Department, toll-free.
PROBLEM: The displays of the console do not function properly
SOLUTION: a. Remove the key from the console and unplug the
power cord. Remove the indicated Screws (36) from
the Motor Cover (29). Carefully rotate and lift the
Motor Cover.
b. Locate the Reed Switch (32) and the Magnet (18) on
the left side of the Pulley (7). Turn the Pulley until the
Magnet is aligned with the Reed Switch. Make sure
that the gap between the Magnet and the Reed
Switch is about 1/8”. If necessary, loosen the Screw
(67) and move the Reed Switch slightly. Retighten the
Screw. Re-attach the motor cover, and run the hiker
for a few minutes to check for a correct speed reading.
Tri
pped
Reset
Tripped
c
Reset
On
Position
d
67
36
29
a
b
Top View
1/8”
18
32
7