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Maintenance and Trouble-shooting
Most treadmill problems can be solved by following the simple steps below. Find the symptom that
applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department
toll-free at 1-888-825-2588, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
1. SYMPTOM: THE POWER DOES NOT TURN ON
a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor is plugged
into a properly grounded outlet (see page 10). Use only a single-outlet surge suppressor that is UL 1449
listed as a transient voltage surge suppressor (TVSS). The surge suppresser must have a UL suppressed
voltage rating of 400 volts or less and a minimum surge dissipation of 450 joules. The surge suppressor
must be electrically rated for 120 volts AC and 15 amps.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console. (See step
2 on page 12.)
c. Check the cfrcuit breaker located on the treadmill near the
power cord. If the switch protrudes as shown, the circuit
breaker has tripped. To reset the circuit breaker, wait for five
minutes and then press the switch back in,
d. Check the on/off switch located at the front of the treadmill
near the power cord. The switch must be in the on position.
c
Tripped
Reset
OnPosition
2. SYMPTOM: THE POWER TURNS OFF DURING USE
a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit
breaker has tripped, wait for five minutes and then press the switch back in.
b. Check to make sure that the on/off switch is in the on position. (See 1. d. above.)
c. Make sure that the power cord is plugged in.
d. Remove the key from the console. Reinsert the key fully into the console. (See step 2 on page 12.)
e. If the treadmill stiti will not run, please call our Customer Service Department toll-free.
3. SYMPTOM: AN ERROR CODE ("El," "E20," "E21," "E22," "E23," OR "E24") APPEARS ON THE CONSOLE
a. If the console detects an incline error, an "El" may appear in the INCLINE/DISTANCE display when the
INCLINE buttons are pressed, and when the display shows the current incline level. If this error code
appears, remove the key from the console, wait for ten seconds, and then reinsert the key. If the error code
appears again, call our Customer Service Department. Do not operate the treadmill until the problem is
corrected,
b. If the console detects a speed error (no speed signal, an erratic speed signal, etc.), an "E20," "E21," "E22,"
"E23," or "E24" may appear in the SPEED display. If one of these error codes appears, remove the key
from the console, wait for ten seconds, and then reinsert the key. If the error code appears again, call our
Customer Service Department. Do not operate the treadmill until the problem is corrected.
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