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BEFORE
YOU BEGIN
28
INTRODUCTION
IMPORTANT
PRECAUTIONS
ASSEMBLY
BEFORE
YOU BEGIN
TREADMILL
OPERATION
LIMITED
WARRANTY
TROUBLESHOOTING
& MAINTENANCE
CONDITIONING
GUIDELINES
ASSEMBLY
TROUBLESHOOTING
& MAINTENANCE
BEFORE
YOU BEGIN
ASSEMBLYASSEMBLY
29
INTRODUCTION
IMPORTANT
PRECAUTIONS
TREADMILL
OPERATION
CONDITIONING
GUIDELINES
TROUBLESHOOTING
& MAINTENANCE
LIMITED
WARRANTY
TROUBLESHOOTING
& MAINTENANCE
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY TREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new
treadmills. This noise will diminish over time, although may not totally go away. Over time, the belt will
stretch, causing the belt to ride smoother over the rollers.
WHY IS THE TREADMILL I PURCHASED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise
than in your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay
floor. Sometimes a heavy rubber mat will help reduce reverberation through the floor. If a fitness product is
placed close to a wall, there will be more reflected noise.
WHEN SHOULD I BE WORRIED ABOUT A NOISE?
As long as the sounds your treadmill makes are no louder than a normal conversational tone of voice, it is
considered normal noise.
TROUBLESHOOTING - TREADMILL
Your treadmill is designed to be reliable and easy to use. However, if you experience a problem, please reference the
troubleshooting guide listed below.
PROBLEM: The banding straps were
removed before ASSEMBLY STEP
1 was
complete and the machine has sprung
open and cannot be assembled.
SOLUTION: The air shocks have been engaged prematurely. To correct this, tilt the machine on it’s nose by lifting
the deck (light end) upwards. Step on the foot latch and fold down the deck so that it is horizontal. You may now
proceed with ASSEMBLY STEP 1
.
PROBLEM: The console does not light up.
SOLUTION: Verify the following:
DOES THE RED LIGHT ON THE ON/OFF SWITCH LIGHT UP?
IF YES:
• Double check that all connections are secure, especially the console cable. Unplug and reconnect the console
cable to verify.
• Make sure the console cable is not pinched or damaged in any way.
• Turn the power off and wait 60 seconds. Remove motor cover. Wait until all red LED lights have gone off on the
motor control board before proceeding. Next, verify that no wires are loose or disconnected.
IF NO:
• Verify that the outlet the machine is plugged into is functional. Double check that the breaker has not tripped,
it is on a dedicated 20-amp circuit, it is not on a GFCI equipped outlet, and it is not plugged into a surge
protector or extension cord.
• The power cord is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position.
T R O U B L E S H O O T I N G
LIFT
PROBLEM: The treadmill circuit breaker trips during a workout.
SOLUTION: Verify the following:
• Make sure the treadmill is plugged into a dedicated 20-amp circuit.
• Verify that you do not have the machine on an extension cord or surge protector.
• Confirm that the machine is not plugged into a GFCI-equipped outlet or on a circuit that has a GFCI-equipped
outlet on it.
PROBLEM: The treadmill shuts off when elevating.
SOLUTION: Verify the following:
• Make sure there is enough slack in the power cord to reach to the wall during elevation
• Verify that the console cable is not pinched between the handlebars and console mast.
• Turn the power off and wait 60 seconds. Remove motor cover. Wait until all red LED lights have gone off on the motor
control board before proceeding. Next, verify that no wires are loose or disconnected.
PROBLEM: The running belt does not stay centered during a workout.
SOLUTION: Verify the following:
• Make sure the treadmill is on a level surface.
• Verify that the belt is properly tightened and centered (Refer to the Adjustment section for detailed directions).
TROUBLESHOOTING - HEART RATE
Check your exercise environment for sources of interference such as fluorescent lights, computers, underground fencing,
home security systems or appliances containing large motors. These items may cause erratic heart rate readouts.
You may experience an erratic readout under the following conditions:
• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate
handlebars.
• Constant movement and vibration due to constantly holding the heart rate handlebars while exercising. If you are
receiving erratic heart rate readouts, try to only hold the grips long enough to monitor your heart rate.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try to moisten your palms by rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palm is especially thick.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
PLEASE CALL CUSTOMER TECH SUPPORT AT THE NUMBER ON THE BACK PANEL.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your treadmill they may need to ask detailed questions about the symptoms
that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping, grinding,
squeaking, chirping etc.)?
• Has the machine been lubricated and maintained per the maintenance schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the service
necessary to get you and your Horizon Fitness treadmill running again!
CST3.5-4.5 Treadmill Rev0.2.indd 28-29 4/21/05 11:22:58 AM