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13.0 Potential Causes for: NO Heart Rate Reading or
Long Response Time
1) Cause: Dry Skin.
Solution: Apply conductive gel or saliva thoroughly to fingers and wrist area. (Even water will
help if conductive gel is not available).
2) Cause: Fingers are not placed firmly over the sensors.
Solution: Make sure fingers (not the tips) lay flat and firmly over the sensors and watch is
placed securely on wrist. Do not use the very tips of your fingers (i.e. visualize tip toeing with
your fingertips.) Fingertips do not allow for enough contact, therefore, ECG will not be picked
up.
3) Cause: Muscle tremors, caused by: A) Pressing down too hard on the sensors with
fingertips. B) Person is in motion and holding the watch in an awkward manner.
Solution: It is best to place your index finger on the 6:00 sensor, and middle finger on the
12:00 sensor. This will ensure good and consistent readings even while walking or jogging
with arms swung naturally.
4) Cause: Dead skin on wrist.
Solution: Usually rubbing your skin with a towel will help.
5) Cause: A thin layer of body grease can insulate the ECG signal-basically prevents
the back sensor on the watch from picking up one's ECG.
Solution: Wipe wrist and the back of watch with a tissue or soft towel.
6) Cause: Hairy arms.
Solution: Apply conductive gel to wrist area.
7) Cause: Irregular heartbeats.
Solution: N/A It is difficult to consistently pick up a reading for those with irregular heart beats.
Inconsistent response times are expected for those with arrhythmia.
14.0 Manufacturer’s Information
This watch is made for ACCUSPLIT, Inc. in PR China.
The watch carries a five year warranty, with no proof of purchase required. Service during
the first year of ownership is free. A service fee of $15 is required after the first year of
ownership.
Please make any inquiries to:
ACCUSPLIT, Inc.
2290M Ringwood Ave
San Jose, CA 95131
Toll free: 800 965-2008
Main phone: 925 226-0888 X3
Fax: 925 463-0147
support@ACCUSPLIT.com
www.ACCUSPLIT.com
ACCUSPLIT EAGLE 920HRM Instructions 18 of 18