STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Creating a custom personal status .......................................................8-7
Personal status and your active settings ............................................ 8-10
Changing your active settings .........................................................8-10
Personal status defaults ..................................................................... 8-12
Setting personal status defaults ...................................................... 8-13
Changing the personal status of another user....................................8-14
Chapter 9. Using the Extensions View............................................9-1
The Extensions view.............................................................................9-2
Extension view tabs........................................................................... 9-2
Extensions view columns .................................................................. 9-3
Placing calls to an extension ................................................................9-4
Changing another user’s personal status ............................................. 9-4
Seeing the Extensions view elsewhere in the Client ............................ 9-4
Chapter 10. Receiving and Handling Calls in the Client..............10-1
About receiving and handling calls in the Client .................................10-2
The Call Monitor view...................................................................... 10-3
Call Monitor view tabs .....................................................................10-4
Call Monitor view panes .................................................................. 10-4
Displaying the Call Monitor view automatically...................................10-5
Selecting and acting on a call in the Call Monitor view.......................10-5
Double-clicking calls........................................................................ 10-6
Commands while a call is ringing ....................................................... 10-6
Taking the call ................................................................................ 10-6
Sending the call to voice mail.......................................................... 10-6
Using grab-and-hold on the call ......................................................10-7
Commands after you answer a call .................................................... 10-8
Putting a call on hold ....................................................................... 10-8
Transferring a call............................................................................10-9
Recording a call............................................................................. 10-11
Associating a call with a contact ................................................... 10-11
Parking a call................................................................................. 10-12
Unparking a call.............................................................................10-12
Muting a call .................................................................................. 10-13
Playing a caller's name.................................................................. 10-13
Disconnecting a call while staying on the phone .......................... 10-13
Creating notes about a call............................................................10-13
Call notification options.....................................................................10-14
Sharing your Call Monitor view.........................................................10-15
Viewing shared calls......................................................................10-15
Using the Call Monitor view with hands-free answering ................... 10-15
