Troubleshooting Procedures
2.15 Web camera Troubleshooting
To check if the computer’s web camera is malfunctioning or not, follow the troubleshooting
procedures below as instructed.
Procedure 1: Check on Windows OS
Procedure 2: Connector Check and Replacement Check
Procedure 1 Check on Windows OS
The web camera checks operating normally using the software of Windows OS attachment.
Please perform Procedure 2, when you cannot perform the display of a still picture, and
writing/read-out of Video.
Procedure 2 Connector Check and Replacement Check
The connection of cables, web camera may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks.
Check 1 If any of the connections are loose, reconnect firmly and repeat Procedure 1. If
there is still an error, go to Check 2.
Check 2 The web camera may be damaged. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures and check the operation. If the
problem still exists, perform Check 3.
PORTEGE M780 Maintenance Manual (960-809) [CONFIDENTIAL] 2-55
