Troubleshooting
24
Error messages
Error message Cause/Action
RIBBON END
SET CARTRIDGE
• The print cartridge runs out.
tReplace the print cartridge.
SET PAPER
PUSH EXEC
• The print paper runs out.
tPut the print paper in the paper
tray, and press the EXEC button.
• The paper tray is not inserted to the
printer.
tInsert the paper tray, and press the
EXEC button.
PAPER JAMMING
REMOVE PRINTS
• The print paper may jam.
tRemove the jammed paper, if any.
See “If paper jams” on page 22.
MEDIA MISMATCH
PUSH EXEC
• The print paper and print cartridge do
not match.
tPut the same size of the print paper
as the print cartridge, and press the
EXEC button.
REMOVE PRINTS
PUSH EXEC
• The print paper remains at the ejection
slot.
tRemove the paper tray, then the
print paper. Then press the EXEC
button.
PRINTER ERROR
SERVICE CALL
• Some trouble occurs on the printer.
tContact your Sony service facility
or your Sony dealer.
Bluetooth ERROR
SERVICE CALL
• Some trouble occurs on the Bluetooth
function.
tContact your Sony service facility
or your Sony dealer.
