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Sony Personal Entertainment Organizer PEG-TH55 3-089-698-11 (1)
Troubleshooting
I cannot perform the local HotSync
®
operation
Verifying your CLIÉ handheld
BIs the connector between your CLIÉ handheld and the plug adapter dirty?
Connect and disconnect your CLIÉ handheld and the plug adapter several times to
clean the connector.
BAre your CLIÉ handheld with the plug adapter and the USB cable properly connected
(page 20)?
BIs there sufficient memory space in your CLIÉ handheld?
Delete any unnecessary data/files and then perform the HotSync
®
operation again.
BAre you using the same user name that is used for another CLIÉ handheld?
Change the user name.
Verifying your computer
BAre Palm™ Desktop for CLIÉ and CLIE Organizer for PC installed?
Note
CLIE Organizer for PC cannot be installed before installing Palm™ Desktop for CLIÉ on
your computer.
BIs the operating system on your computer compatible?
The following operating systems are compatible with your CLIÉ handheld. Operating
systems other than the following are not supported.
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
Note
Upgrade versions of operating systems are not supported.
BIf you are using Windows 2000 Professional or Windows XP, log in as an
“Administrator.”
BIs the USB cable properly connected to your computer (page 20)?
BIs (HotSync) displayed in the task tray (Notification area) at the bottom right of
your computer window?
If not, click [Start], select [Programs] ([All Programs] for Windows XP)-[Sony
Handheld], and click [HotSync Manager] to start HotSync Manager.
BIs [Local USB] in the menu selected? (You can display this by clicking (HotSync)
in the task tray (Notification area).)
If not, select [Local USB].
The HotSync
®
problems
Continued on next page
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