A SERVICE OF

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What is CRM Self Service
CRM Self Service Configuration
Chapter Summary
The table below gives a summary of each chapter.
Chapter Summary
Getting Started An overview of prerequisites for Self
Service implementations, what happens
when Self Service is installed, and other
requirements for installing Self Service.
The Self Service Web
Site
Advice on designing a Self Service Web
site.
Self Service Security An overview of Self Service security
mechanisms.
Self Service
Administration in
CRM
Administration tasks that need to be
carried out in CRM for Self Service
implementations.
Self Service
Functionality
Examples of Self Service functionality.
1–2 Sage CRM