Troubleshooting and Frequently Asked Questions
26
N600 WiFi USB Adapter
Adapter and Network on page 18 to find the MAC address for your adapter and provide it
to your network administrator.
Cannot Access the Internet After Joining a WiFi Network
Try the following tips:
• Make sure that you are connected to the correct WiFi network.
• Use the adapter
’s NETGEAR genie software to check the status of your WiFi connection:
a. Click the adapter
’s NETGEAR genie icon on your desktop or in the Windows
system tray.
The Home screen displays a diagram that shows the status of the adapter’s WiFi
connection.
b. Check the color-coded lines in the diagram.
When the adapter is connected to a WiFi network, the line between the computer and
the router is green.
If the adapter cannot access the Internet, a dashed red line displays between the
router and the Internet. If this is the case, check to make sure that the router or
access point is connected to the Internet.
• If the Internet connection of the router or access point does not work, restart the modem
(or any other device that serves as your ISP connection), router or access point, and
computer
.
Cannot Access Shared Resources Such as Printers
If you are connected to a network and cannot access resources, check the following:
• The router or access point is physically connected to the Ethernet network.
• The printer or shared resource is also connected to the network.
• The IP addresses and the Windows networking settings are configured correctly
.
