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Troubleshooting
Network
Problems
1 Press
the
SMART
Q
button
to
access
the
Smart
Home
menu
Select
Settings
and
press
Wheei(OK)
J}
a
Settings
2
Select
the
NETWORK
-+
Network
Status
menu
•
IIA
raeaS1TM/Inrers WiOi
•
1\A
y
TV
N;ome
4
2LA6400·DA
Follow
the
instructions
below t
hat
correlate
to
your
networ
k st
atus
Check
the
TV
or
the
AP(Router).
Network
Status
[
~
When
an
./
appears
on
TV,
but
an
X
on
Gateway.
0
Check
the
connect1on
status
of
the
TY.
AP(Router)
and
cable
modem
.
@
Power
off
and
power
on
the
TV,
AP(Router)
and
cable
modem
.
@)
If
you are
using
a static
IP,
enter
the
IP
directly
0
Contact
1nternet compan1es
or
AP(Router)
compan1es
•
Additional
po1nts
to
check
when
using
a wireless
connection
0
Check
the
password
for
the
wireless
connect
1
on
in
the
AP(Router)
settmgs
window
@
Change
the
AP(Router)
SSID
(network name)
or
the
w~reless
channel
Check
the
AP(Router)
or
consult
your
Internet
service
provider.
When
an
./
appears
on
TV
and
Gateway,
but
an
X
on
DNS.
0
Unplug
the power cord
of
the
AP(Router), cable
modem
and
try
to
connect
after
5 seconds.
@
ln1tialize(Reset)
the
AP(Router)
or
cable
modem.
@)
Contact
1
nternet
companies
or
AP(Router)
compan1es
[
~
When
an
./
appears
on
TV,
Gateway
and
DNS,
but
an
X
on
Internet
.
0
Unplug
the
power cord
of
the
AP(Router),
cable
modem
and
try
to
connect
after
5 seconds.
@
ln1tialize(Reset)
the
AP(Router)
or
cable
modem
@)
Check
that
the
MAC
address
of
the
TV/AP(Router)
is
reg1stered
w1th
your
Internet
serv1ce prov1der
(The
MAC
address displayed
on
the
right
pane
of
the
network
status window
should
be
registered with
your
Internet
service
provider)
0
Check
the
AP(Rou
ter)
manu
facturer's
webs1te
to
make
sure your router has
the
latest
firmware
version
1nstalled