Chapter 4 • DW6000 LEDs and troubleshooting
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1033295-0001 Revision 2
Cannot surf but can
access Control Center
If you cannot surf the Internet but can access the Control Center,
follow the troubleshooting procedures below. Remember that any
problem may be caused by more than one thing. If you implement
a troubleshooting procedure but still cannot surf, proceed to the
next step. Also, try the troubleshooting procedures more than
once before contacting installer support.
Remember: if you cannot access the Control Center by clicking
on the shortcut or typing www.direcwaysupport.com in the URL
address or location bar, try typing
http://192.168.0.1 in the
bar and pressing Enter.
Check that the unit is
commissioned
1. At the Control Center, click on the System Info indicator.
The System Info screen appears. See Figure 55.
2. In the
DW6000 Information box, check the Site ID line.
If the numerical site ID appears, the unit is commissioned.
Proceed to the next troubleshooting step.
If
Not Commissioned appears, the DW6000 is not
commissioned. Contact installer support.
Figure 55: System Info indicator screen
