Problem Possible Cause Solution
Foam remains
on the door or
the door seal.
●
You may have used too much detergent.
●
Laundry is new or not that soiled.
●
Use the appropriate amount of
detergent.
Fabric softener
overows.
●
You may have exceeded the max. level of
softener in the detergent dispenser .
●
Do not pour in more than the
max. level of softener.
Fabric softener
remains.
●
The softener cover may have come out.
●
Firmly set the softener cover
on the detergent dispenser.
There’s
detergent
powder residue
in the detergent
dispenser.
●
You may have used too much detergent.
●
You may have poured detergent in the
detergent dispenser when it was wet. Wipe
the water away before adding detergent.
●
Use the appropriate amount of
detergent.
●
Wipe the water away before
adding detergent.
The washing
machine
switches off
during operation.
●
There may be noise from other electrical
appliances nearby such as a TV, a radio,
etc.
●
The motor may be locked due to overload,
the clothes being trapped in the rubber seal,
etc.
●
Unplug the power cord and
plug in again. Then select
a program and start. Do not
place electrical appliances
close to the washing machine.
●
This is not a malfunction. Wait
for about one hour and restart
the program.
Odor in the
washing
machine
●
Rubber parts may give off a smell when you
rst start using the washing machine.
●
There may be mold, dirt or detergent
residue on the drum.
●
The smell goes away over
time.
●
Run the Tub Clean program.
Unsatisfactory
washing results
●
You may have used too little detergent.
●
You may have poured detergent directly into
the drum.
●
Use the appropriate amount of
detergent.
●
Pour detergent in the
appropriate dispenser.
Unusual noise or
vibration
●
The transport bolts may not have been
removed.
●
The washing machine may be installed on a
sloping or unstable surface.
●
There may be foreign objects inside the
drum.
●
Remove the transport bolts
before using.
●
Install the washing machine on
a horizontal, stable surface.
●
Remove foreign objects such as
coins, pins, etc. from the drum.
Noise during
drain cycle
●
This is normal. There may be noise when
the drain pump is on.
●
This is not a malfunction.
There’s the
sound of water
when the drum is
rotated manually.
●
This is normal. Liquid is inside the 4-Ply
Liquid Load Balancer xed onto the drum to
make it balanced.
●
This is not a malfunction.
Tapping noise
comes out at
spin start.
●
This is normal. Tapping sound is generated
when laundry touches to the laundry
protection bulge on the laundry inlet.
●
This is not a malfunction.
Detergent
dispenser is wet.
●
In some environmental or usage conditions,
Detergent dispenser may get wet due to
condensation.
●
This is not a malfunction.
Water remains in
washing machine
before initial use.
●
There may be drops of water or
condensation in the washing machine due
to the factory inspection prior to shipment.
●
This is not a malfunction.
supplied.
Water tap may not be turned on.
Water inlet lter may be clogged.
Water line or water hose may be frozen.
Water supply may be cut off.
water hose.
drained.
Drain hose or drain pump may be clogged.
Drain hose may be kinked or frozen.
Drain hose may not be set correctly.
Height of the drain outlet may be too high.
pump and drain outlet.
for repair.
not function.
Clothes may be imbalanced in the drum.
items in a laundry net.
such as bed sheets.
a slanting oor or may not be level.
treated items.
drum. (Spinning only
not function.
The door may be open.
The door may not be closed completely.
close rmly.
not function.
is pushed from inside.
tightly. Hold that position
lock is released.
machine.
machine.
not function.
The drain hose may not be set correctly.
There may be too much foam in the drum.
Same as in C02.
Laundry may exceed rated capacity. See page 16 for max.
load of each program.
while washing.
Drain hose end is set lower than 60 cm. See page 25 for proper
setting.
