43
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check and
repeat installation steps:
Ensure the base power cord is connected to a working outlet .
Ensure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack; if there is still no dial tone, the
problem might be your wiring or local service.
• The cordless handset may be out of range of the base. Move closer to
the base.
• Ensure the battery is properly charged (16 hours).
• Ensure the battery pack installed correctly.
• Did the handset beep when you pressed the talk/end/call back button?
The battery may need to be charged.
• Place handset in charge cradle for at least 20 seconds.
Dial tone is OK, but can’t dial out
• Make sure the TONE/PULSE setting on the base is set to the type of
phone service you are subscribed to.
Handset/Base does not ring
• Make sure the handset ringer switch is turned on and the base ringer is
programmed to HI.
• The cordless handset may be out of range. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging
some phones.
• Check for dial tone. If no dial tone is heard, see No dial tone above.
You experience static, noise, or fading in and out
• Change channels.
• The cordless handset may be out of range of the base. Move closer to the
base.
