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FAQ
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If your problem is not listed below, please call our toll-free number for more support.
Tech Services: 800-323-9005
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Question: Why is the DVR not working after starting?
Answer:
• Check the power adaptor input
• Check the on-off power line, is it well-connected?
• Check the power on-off switch on the back of the unit
• Check the main board of DVR is connected properly
Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?
Answer:
• Instability or low input voltage
• Bad track on hard drive or the hard drive is bad
• Insufficient power supply
• Instability of the front-end video signal
• High temperature, too much dust, bad DVR operating environment
• Check to make sure the main board connector is secure
• The hardware of DVR is defective
Question: Why is there no video output on single, multi or all channels?
Answer:
• Please check the adaptor of camera whether to see if it is well-connected
• Please check the cable for connecting video input/output in the back panel of DVR
• Please insert the video source directly into the display device and check if they are causing the problem.
• Check the brightness of the picture and bring it back to its original default setting
• No video input signal or too weak
• The DVR hardware is defective
Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?
Answer:
• Make sure power adaptor is DC 12V
• Make sure hard drive is formatted
• Check the power and data connection cables of the hard drive
• The hard drive is defective
• The SATA port is not working
Question: What is the meaning of the letters “R”, “M”, “I” and “H” showing on the screen?
Answer:
• “R”means the channel is recording
• “M” means motion detection on the channel
• “I” means alarm on the channel
• “H” means either the hard drive is not installed, it is bad or full or needs formatting
Question: Why is the DVR having a problem with real-time images, such as bad image color or serious brightness dis-
tortion?
Answer:
• If PAL and NTSC are not correctly selected, the images will be in black and white and rolling
• DVR is not compatible with monitor
• The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for
runs longer than 60 feet.
• The setting of DVR color settings need to be adjusted
Question: Why is there no audio sound when monitoring?
Answer:
• Check sound box or speaker functions. Also check possible short circuit.
• Audio source may be connected to the video channel. You can click to full-screen to check.
• The hardware of DVR is defective
• Cameras are not audio capable or no powered microphone is connected.
• Mute is enabled
Appendix
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