38 Troubleshooting
Physical Disk Related Issues
Table 6-2. Physical Disk Issues
Problem Suggested Solution
The system does not boot from the SAS 6/iR
controller.
Ensure that the boot disk is attached to the controller at the
lowest ID and check the controller and the physical disk boot
order in the system BIOS.
NOTE: See your system documentation for information about
boot device selection.
Physical disk is not enumerated during POST.
• Go to the Configuration Utility and ensure that the physical
disk is not enumerated in the SAS topology.
• Verify the cable connection.
• Reseat the physical disk.
• Check and reseat the cable.
One of the physical disks in the array shows the
status as "Failed".
• Check the SAS cables.
• Reseat the physical disk.
• Check the enclosure or the backplane for damage.
• Contact Dell if the problem persists.
Integrated Mirroring (IM) virtual disk does
not rebuild.
• Enter the Configuration Utility and ensure the physical disk
is enumerated in the SAS topology.
• Ensure the new disk is of the same drive type as the other
disk in the virtual disk (SAS/SATA).
• Ensure the new disk is of equal or greater capacity as the
other disk in the virtual disk.
• Ensure the new disk is not detected as an inactive virtual
disk under the RAID Properties menu. Delete the newly
inserted inactive disk.
• Ensure the inserted disk has the same ID as the disk it is
replacing. Assign the correct ID to the disk or use the
Manage Secondary Disk
feature in the M
anage Array
menu.
• Ensure the new disk is a Dell supported SAS or SATA disk.
book.book Page 38 Wednesday, July 25, 2007 10:58 AM
