Chapter 4 Cisco Call Back
Installing and Activating Cisco Extended Functions for the Cisco Call Back Feature
4-10
Cisco CallManager Features and Services Guide
OL-4660-01
Installing and Activating Cisco Extended Functions
for the Cisco Call Back Feature
Cisco Call Back, a feature within the Cisco Extended Functions service,
automatically gets installed with Cisco CallManager installation. Perform three
steps after installation to make Cisco Call Back available for use:
1. Properly configure the Cisco Call Back feature for Cisco IP Phone users. See
the “Configuring Cisco Call Back Feature” section on page 4-11.
2. Configure the applicable service parameters for the Cisco Extended
Functions service. See the “Setting the Cisco Extended Functions Service
Parameters” section on page 4-14.
3. Use Cisco CallManager Serviceability Service Activation, located under the
Tools menu, to activate the Cisco Extended Functions service. Refer to the
Cisco CallManager Serviceability Administration Guide.
Note If the users require the Cisco Call Back feature to display (softkeys and messages
on the phone) in any language other than English, verify that the locale installer
is installed before configuring Cisco Call Back. Refer to the Cisco IP Telephony
Locale Installer documentation.
Table 4-1 Call Back Interactions with Call Waiting and Call Forwarding
Call Waiting Call Forward All
Call Forward
Busy
Call Forward No
Answer Call Back
ON Not configured Not configured Not configured Supported
ON or OFF Configured OFF or OFF ON or OFF Not supported
ON or OFF Not configured Configured Not configured Supported
ON or OFF Not configured Not configured Configured Supported
ON or OFF Not configured Configured Configured Supported
OFF Not configured Not configured Not configured Supported
