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248
Troubleshooting
Ifyouthinkthereisaproblemwiththecamera,rstcheckthefollowing.Iftheitems
belowdonotsolveyourproblem,contactaCanonCustomerSupportHelpDesk.
Power
Nothinghappenswhenthepowerbuttonispressed.
• Conrmthatthebatteryischarged(=
15).
• Conrmthatthebatteryisinsertedfacingthecorrectway(=
16).
• Conrmthatthememorycard/batterycoverisfullyclosed(=
17).
• Dirtybatteryterminalsreducebatteryperformance.Trycleaningtheterminalswitha
cottonswabandreinsertingthebatteryafewtimes.
Thebatteryisdepletedquickly.
• Batteryperformancedecreasesatlowtemperatures.Trywarmingthebatteryalittle
byputtingitinyourpocket,forexample,withtheterminalcoveron.
• Ifthesemeasuresdonothelpandthebatteryisstilldepletedsoonaftercharging,it
hasreachedtheendofitslife.Purchaseanewbattery.
Thelensisnotretracted.
• Donotopenthememorycard/batterycoverwhilethecameraison.Closethecover,
turnthecameraon,andthenturnitoffagain(=
17).
Thebatteryisswollen.
• Batteryswellingisnormalanddoesnotposeanysafetyconcerns.However,ifbattery
swellingpreventsthebatteryfromttinginthecamera,contactaCanonCustomer
SupportHelpDesk.
Display on a TV
CameraimageslookdistortedornotdisplayedonaTV(=
222).
Shooting
Cannotshoot.
• InPlaybackmode(=
21),presstheshutterbuttonhalfway(=
39).
Nothingisdisplayed(=
49).
Strangedisplayonthescreenunderlowlight(=
43).
Strangedisplayonthescreenwhenshooting.
Notethatthefollowingdisplayproblemsarenotrecordedinstillimagesbutare
recordedinmovies.
• ThescreenmayickerandhorizontalbandingmayappearunderuorescentorLEDlighting.
Nodatestampisaddedtoimages.
• Congurethe[DateStamp]setting(
=
61).Notethatdatestampsarenotaddedtoimages
automatically,merelybecauseyouhaveconguredthe[Date/Time]setting(
=
19).
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