Introduction
1-3
Before calling Cabletron Systems Global Call Center, have the
following information ready:
• Your Cabletron Systems contract number
• A description of the failure
• A description of any action(s) already taken to resolve the
problem (e.g., changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all Cabletron Systems
products in the network
• A description of your network environment (layout, cable type,
etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is
this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
For additional information about Cabletron Systems products,
visit our World Wide Web site: http://www.cabletron.com
1.3 DOCUMENT CONVENTIONS
The following conventions are used throughout this document:
LCM commands, prompts, and information displayed by the
computer appear in Courier typeface, for example:
Current Number of Learned Addresses: 133
Information that you enter appears in Courier bold typeface, for
example:
ELS10-26 >
status
Information that you need to enter with a command is enclosed in
angle brackets < >. For example, you must enter a port number
