Appendix B: Installation troubleshooting
100 Installing and Configuring the Avaya S8500 Media Server February 2007
Troubleshooting the installation of the license file and
the Avaya authentication file
Problem Possible solution
Cannot get files from the RFA site
● Provide the correct SAP number.
● Provide the serial number for the reference IPSI.
Cannot install the license file
● Ensure that two license files do not exist on the server.
If so, delete one of the files.
● The file might be corrupt. Download the file again from
the RFA site.
● Use binary mode to upload the file.
The media server is in no-license
mode
● The license file does not have an IP address yet. This
situation is normal when the license file is first installed
because the file cannot see the IPSI.
● After 30 minutes, the license file has not located the
reference IPSI. In a SAT session, type reset
system 1 and press Enter to reset the 30-minute
clock.
Cannot use the administration
commands
● The media server might be in no license mode
because the 30-minute timer lapsed. In a SAT
session, type reset system 1 and press Enter to
reset the 30-minute clock.
ASG does not work
● Re-install the Avaya authentication files.
Cannot install the authentification
file
● Administer a super-user login on the active server.
