Filter
Top Products
12
Problem Solution
Power is not ON
• Check if the plug is connected to main power.
• Check if there is any blown fuse.
Alarm is on
(audible & visual)
• Check if the connection between air tube connector to
pump unit is tightly secured.
• Check if the CPR is sealed.
• Check if there are any leakage on air cells.
• Check if all tubing connections along mattress are secured.
Patient is bottoming out
• Pressure setting might be inadequate for the patient,
adjust comfort range 1 to 2 levels higher and wait for a
few minutes.
Mattress becomes too firm and
pressure can’t be reduced.
• This may happen when the AUTOFIRM is activated for
too long. Release some air by disconnecting the air tube
connector and change to preferred setting.
Air Mattress is loose
• Check if all the snap buttons or straps of mattress are
all securely fastened.
• Check if the mattress is fixed to the bed frame by
elastic straps.
Air tube connector won’t fit
into the pump unit
• Press handles on both sides of air tube connector
slightly before pushing the connector into the pump unit.
• Make sure the connector is tightly secured by hearing
“click” while pushing it into pump unit.
Large airflow from air
bladders
• This is normal since this system has high airflow and
numerous air loss holes on all bladders.
8. Troubleshooting
If your questions can't be answered with above information, it might require a technician to
take care the problem. Please contact your local dealer directly.