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Contact Information
Head Ofce
Ultratec Special Effects Inc.
1960 Blue Heron Drive
London, Ontario N6H 5L9
Direct: 519-659-7972
Toll Free: 866-534-5557
Fax: 519-659-7713
Canadian Shipping Address
(For All Canadian Repairs)
Ultratec Special Effects Inc.
1960 Blue Heron Drive
London, Ontario N6H 5L9
USA Shipping Address
(For All USA Repairs)
Ultratec Special Effects Inc.
640 Gadson St.
Groveland, Florida 34736
Please remember to include the RA Number on all items being shipped for
repairs.
To get an RA Number, visit www.ultratecfx.com and click on the “Service” tab
and then click on “Master Service Tracker or contact service at 519-951-3357 /
866.534.5557
Warranty: All warranty is for one year parts and labour unless specied or manufacturer defect only.
Abuse or Poor Maintenance will not be covered under warranty. Ultratec Special Effects Fluids
must always be used. Use of any non Ultratec Special Effects Fluids will void all warranties.
Accept no substitutions as there are no exceptions to this rule. Proof of Purchase or Proof of
Sale must always accompany any warranty returns. An RA (return authorization) number must
be noted on the outside of the box being returned to our facilities. Any packages without
a clearly marked RA number will not be accepted by our receiving department. Freight on
warranty items are freight prepaid to our facility and we will prepay freight back to your facility
after repair by the most economical means available. Should you require the item express-
returned, then you are responsible for any difference in freight cost.
Return Policy: Return of any product must be done within 30 days of purchase. The package must be
returned freight prepaid and the RA number clearly marked on the outside of the box.
Minimum restocking fee is 25%. Once our facility has received the product a technical
assessment will be completed to determine if an additional restocking fee needs to be issued.
Only credits are issued to the dealers account. Any product not returned within 30 days is
considered purchased.
Warning: Ultratec Special Effects Inc. considers all of it’s product to be safe for use in the application it
was intended. Ultratec Special Effects takes no responsibility for misuse or incorrect use. Always
refer to the Product Manual for proper use.
Warranty