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Troubleshooting
Problem
Check Solution
Check electrical (wall) outlet
Make sure unit is plugged into a
functioning wall outlet.
Check connection at front (recumbent) or
rear (upright) of unit
Connection should be secure and
undamaged. Replace adapter or
connection at unit if either are damaged.
Check data cable integrity
All wires in cable should be intact. If any
are visibly crimped or cut, replace cable.
Check data cable
connections/orientation
Insure cable is connected securely
and oriented properly. Small latch on
connector should line up and snap into
place.
Check console display for damage Check for visual sign that console display
is cracked or otherwise damaged.
Replace Console if damaged.
Console Display If Console only has partial display and
all connections are fine, replace the
Console.
No display/partial diplay/unit will not turn
on
If the above steps do not resolve the
problem, contact Customer Care for
further assistance.
HR cable connection at Console
Insure cable is connected securely to
Console.
HR cable box connection (recumbent
only)
Insure cables from handlebars and cable
to Console are secure and undamaged.
Some models may require the seat back
be raised to access cable box.
Sensor grip
Insure hands are centered on HR
sensors. Hands must be kept still with
relatively equal pressure applied to each
side.
Dry or calloused hands
Sensors may have difficulty with dried
out or calloused hands. A conductive
electrode cream such as "Signa Crème"
or "Buh-Bump" can help make better
conduct. These are available on the
web or at medical or some larger fitness
stores.
Unit operates but Contact HR not
displayed
Handlebars
If testsreveal noother issues,Handlebars
should be replaced.
Chest Strap Strap should be "Polar" compatible. Make
sure strap is directly against skin and
contact area is moist.
Unit operates but Telemetric (if equipped)
HR not displayed
Interference Try moving unit away from sources of
interference (TV, Microwave, etc). If
interference is eliminated and HR still
does not function, replace strap and
Console.
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