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TROUBLESHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
PROBLEM: The power does not turn on
SOLUTION: a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor
is plugged into a properly grounded outlet (see page 9). Use only a single-outlet surge suppressor
that meets all of the specifications described on page 9. Important: The treadmill is not compatible
with GFCI-equipped outlets.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.
c. Check the circuit breaker located on the treadmill
near the power cord. If the switch protrudes as
shown, the circuit breaker has tripped. To reset the
circuit breaker, wait for five minutes and then press
the switch back in.
PROBLEM: The power turns off during use
SOLUTION: a. Check the circuit breaker located on the treadmill frame near the power cord (see c. above). If the
circuit breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for
five minutes, and then plug it back in.
c. Remove the key from the console. Reinsert the key fully into the console.
d. If the treadmill still will not run, please call our toll-free Customer Service Department.
PROBLEM: The thumb pulse sensor does not function properly
SOLUTION: a. Wash your hands before using the pulse sensor. In addition, keep the pulse sensor clean using a
damp cloth and a small amount of mild detergent.
PROBLEM: The speed display on the console does not function properly
SOLUTION: a. Remove the key and UNPLUG THE POWER CORD.
Carefully lower the Uprights (64) to the floor. Remove
the three indicated 3/4” Screws (37).
Raise the Uprights (64) to the vertical position. Pivot
the Hood (1) off.
64
37
a
1
64
Tripped
c
Reset