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20. WARRANTY
NEWCON OPTIK warrants this product against defects in
material and workmanship for one year from the date of the
original date of consumer's purchase, but no more than 18 months
from the date of manufacturing. Should your Newcon product
prove defective during this period, please bring the product
securely packaged in its original container or an equivalent, along
with proof of the date of original purchase, to your Newcon
Dealer. Newcon will repair (or at its option replace), the product
or part thereof, which, on inspection by Newcon, is found to be
defective in materials or workmanship.
What This Warranty Does Not Cover:
NEWCON is not responsible for warranty service should the
product fail to be properly maintained or fail to function properly
as a result of misuse, abuse, improper installation, neglect, damage
caused by disasters such as fire, flood, lightning, improper
electrical current, or service other than by a NEWCON Authorized
Service. Postage, insurance, or shipping costs incurred in
presenting your NEWCON product for warranty service are your
responsibility. Please include a check or money order made out to
NEWCON OPTIK for the amount of $15.00 to cover shipping and
handling. This covers products shipped in USA or Canada only.
21. CUSTOMER SUPPORT
Should you experience any difficulties with your Newcon
OPTIK product, consult the enclosed manual. If the problem
remains unresolved, contact our customer support department at
(416) 663-6963 or Toll free at 1-877-398-6666. Our operating
hours are 9am-5pm, Monday - Friday, Standard East Time.
At no time should equipment be sent back to Newcon without
following the instructions of our technical support
department.
Newcon accepts no responsibility for unauthorized returns.
To locate NEWCON Authorized Dealer call:
Tel: (416) 663-6963 Fax: (416) 663-9065
Email: NEWCONSALES@NEWCON-OPTIK.COM
INTERNET: http://WWW.NEWCON-OPTIK.COM
The defective products should be shipped to:
In USA: 3310 Prospect Ave. Cleveland, OH 44115
In Canada: 1183 Finch Ave. W., Suite 302, Toronto, ON M3J 2G2
From international:
1183 Finch Ave. W., Suite 302, Toronto, ON M3J 2G2, CANADA