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Your Horizon Fitness elliptical is designed to be reliable and maintenance free. However, if you do
experience problems with your elliptical, please reference the troubleshooting guide listed below.
PROBLEM: There is no display on the console.
SOLUTION: Remove the console and verify that the console cable is attached properly (check batter-
ies 2.1E model only), making sure that the cable is securely inserted into the console.
PROBLEM: The elliptical trainer makes a squeaking or chirping noise.
SOLUTION: Loosen all bolts attached during the assembly process, grease the threads and tighten
again.
PROBLEM: The resistance levels seem to be incorrect, seeming too hard or too easy. (4.1E model
only)
SOLUTION: Reset the console and allow the resistance to reset to the default position. Restart the
console and retry the resistance levels.
PROBLEM: Roller wheels appear to be leaving particles on the guiderails.
SOLUTION: This is considered normal wear of the elliptical wheels. To remove, simply wipe off the
roller wheels and guide rails with a damp cloth.
HEART RATE TROUBLESHOOTING
PROBLEM: There is no heart rate reading
SOLUTION: Remove the console and verify that the heart rate cables are attached properly, making
sure that the cables are securely inserted into the console.
SOLUTION: If you are using the chest strap, there may be a poor connection between the electrodes
and the skin. Remoisten the electrodes with water. (4.1E model only)
SOLUTION: The chest strap may not be positioned properly. Reposition the chest strap. It may be
necessary to experiment with the fit and position of the chest strap. (4.1E model only)
SOLUTION: Verify that the distance between the chest strap and the console is not beyond the rec-
ommended range of 36 inches. (4.1E model only)
SOLUTION: The battery in the chest strap may be dead. Take the chest strap to a jewelry store. (4.1E
model only)