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Pulsense
™
PS-500
Quick Start
Read these instructions before using your product.
Charge your product
Before using your product for the first time, make sure the
battery is fully charged. Charging takes approximately 2.5 to
3.5 hours. A full charge lasts about 36 hours.
Caution: Do not attach the charging cradle when the PS-500 is
wet. If the PS-500 is wet, wipe it with a damp cloth, remove the
moisture with a towel, then let it air dry before attaching the
charging cradle.
1. Open the charging cradle and insert the PS-500 as shown.
2. Insert the USB plug into a power source. You can use:
■ Computer (using a free USB port)
■ Optional USB AC Adapter (part number SFAC04)
The orange LED lights up when your PS-500 is connected
correctly. Charging is complete when the blue LED is lit.
Install Epson PULSENSE
View
Download Epson PULSENSE View from your mobile
device’s app store.
The following mobile devices are supported:
■ iPhone 4s, iPhone 5, iPhone 5c, or iPhone 5s with iOS
7.1 or later
■ Mobile device running Android
TM
4.3 or later with
Bluetooth
®
Smart
Launch the app and pair your
PS-500
You must pair your PS-500 through the Epson PULSENSE
View app. The PS-500 will not store any data until you’ve
paired it with the app.
Follow these steps:
1. Start the Epson PULSENSE View app.
2. Make sure that the PS-500 is within 3 feet (1 meter) of the
mobile device.
3. Follow the on-screen instructions to pair your PS-500
with your mobile device and perform the initial
configuration.
The PS-500 can store up to 480 hours of data before needing
to be synced.
LED status
The LEDs on the PS-500 light up or flash to indicate different
states. When exercising, the LEDs indicate which zone you’re
currently in. The PS-500 vibrates when entering or leaving a
zone.
Wearing your PS-500
Keep these tips in mind when wearing your PS-500:
■ The PS-500 needs to be worn snugly around the wrist to
collect more accurate heart rate data. This may cause a
slight impression on the wrist. Adjust the PS-500 for the
comfort and performance you choose.
■ When wearing the PS-500, make sure it does not touch
the ulna bone.
■ For greater accuracy, wear the PS-500 on your
non-dominant wrist.
■ Tap the watch face to turn on the backlight.
■ Before boarding an aircraft, power off your PS-500 by
selecting
Power off from the System settings menu.
Calibrating your heart rate
To personalize your heart rate zones and calibrate the sleep
monitoring feature, wear your PS-500 for 2 to 7 days while
you sleep. The accuracy of your heart rate zone and sleep data
will improve after the PS-500 has calibrated your resting heart
rate.
Using PULSENSE View
You can view live and collected data, such as heart rate, steps,
calories, and sleep, from your PS-500 using the PULSENSE
View mobile app.
If you do not have a mobile device, you can use your
Windows computer to upload data to the PULSENSE View
web application. Download the PS Uploader software
(Windows 8.x, Windows 7, or Windows Vista required) from
epson.com/support/ps500 (U.S.) or epson.ca/support/ps500
(Canada).
■ The PS-500 vibrates when entering or leaving a zone. To
turn off vibration, go to
> Device Settings >
Vibration
in the PULSENSE View app. See the in-app
help for more information about vibration.
■ If you are missing data, note that data collected before
pairing with the app cannot be viewed.
■ If you are having trouble pairing, make sure you are
pairing from the PULSENSE View app, not from your
system’s Bluetooth settings.
■ If heart rate monitoring is turned off, press the A button
to turn it back on.
■ The PS-500 time is set by the PULSENSE View app or
the PS Uploader software. Connect the PS-500 to one of
these programs to update the time.
Where to get help
Internet support
Visit epson.com/support/ps500 (U.S.) or
epson.ca/support/ps500 (Canada) for solutions to common
problems. You can get tips, usage information, and FAQs,
download utilities, view the User’s Guide, or e-mail Epson.
Telephone support services
Call (562) 276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6
AM to 8 PM, Pacific Time, Monday
through Friday, and 7
AM to 4 PM, Pacific Time, Saturday.
Days and hours of support are subject to change without
notice. Toll or long distance charges may apply.
Notices
Safety instructions
WARNING:
■ Exercise according to your physical capabilities.
■ Stop exercising and consult your doctor if you feel unwell
during exercise.
■ This product is not intended for use to diagnose, prevent, or
treat disease or other conditions, and is not a medical
device.
■ If you have any concerns, consult your doctor before using
this product.
■ To avoid the possibility of skin irritation or discomfort from
wearing the PS-500, you must keep the skin under the band
clean and dry at all times. Do not allow water, sweat, dead
skin, or dirt to build up under the band. It is important to
keep the band clean and dry at all times by wiping the band
with a damp cloth, removing the moisture with a towel, and
letting it air dry.
■ Stop using the PS-500 immediately if you have an allergic
reaction to the band. Please consult your doctor if you
develop a rash or skin irritation.
■ Remove the band from the wrist when recharging the
battery.
■ Do not use or store this product in the following
environments: locations with very high or low temperatures
or humidity, near volatile substances, dusty places, or near
strong magnetic fields (for example, near a loudspeaker).
Doing so may cause electric shock, fire, or the product may
malfunction or be damaged.
■ Do not disassemble this product, and do not attempt to
repair it by yourself. It may cause an electric shock or
accident.
■ Do not leave this product within reach of young children.
Caution:
■ Although the PS-500 is water-resistant, do not pour water
directly onto this product or submerge it in water. This can
compromise the water-resistant feature and cause the
product to fail.
■ Do not wear the PS-500 in a bath, shower, sauna, or
steamroom. Steam and soap can compromise the water-
resistant feature and cause the product to fail.
■ Do not use the charging cradle, AC adapter, or USB cable if
they are damaged, faulty, or contaminated by foreign
material such as dust, water, or dirt.
■ Do not use any adapter other than the specified adapter for
charging.
Declaration of Conformity
According to 47CFR, Part 2 and 15, Class B Personal Computers and
Peripherals; and/or CPU Boards and Power Supplies used with Class B
Personal Computers:
We: Epson America, Inc.
Located at: 3840 Kilroy Airport Way, MS 3-13, Long Beach, CA 90806
Telephone: (562) 981-3840
Declare under sole responsibility that the product identified herein,
complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital
device. Each product marketed, is identical to the representative unit
tested and found to be compliant with the standards. Records maintained
continue to reflect the equipment being produced can be expected to be
within the variation accepted, due to quantity production and testing on
a statistical basis as required by 47CFR §2.909. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Trade Name: Epson
Type of Product: Heart Rate Activity Monitor
Model: PS-500
Marketing Name: Pulsense PS-500
FCC/IC Notices
FCC ID: BKMAP004
CAN ICES-3(B)/NMB-3(B)
IC: 1052F-AP004
This transmitter must not be co-located or operated in conjunction with
any other antenna or transmitter.
This device complies with Part 15 of FCC Rules and Industry Canada
licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may
cause undesired operation of this device.
Caution: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
This equipment complies with FCC/IC radiation exposure limits set
forth for an uncontrolled environment and meets the FCC radio
frequency (RF) Exposure Guidelines and RSS-102 of the IC radio
frequency (RF) Exposure rules. This equipment has very low levels of RF
energy that are deemed to comply without testing of specific absorption
ratio (SAR).
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.
Epson America, Inc., 3840 Kilroy Airport Way, Long Beach, CA 90806,
Tel: (562) 981-3840
Epson America, Inc. Limited Warranty
One-Year Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original
retail purchaser of the Epson product enclosed with this limited warranty
statement that the product, if purchased new and operated in the United
States, Canada, or Puerto Rico will be free from defects in workmanship
and materials for a period of one (1) year from the date of original
purchase. For warranty service, you must provide proof of the date of
original purchase.
What Epson Will Do To Correct Problems: If your product requires
service during the limited warranty period, please call the Epson
Connection
SM
at the number on the bottom of this statement and be
prepared to provide the model, serial number, and date of original
purchase. An Epson service technician will provide telephone diagnostic
service to determine whether the product requires service. If service is
needed, Epson will, at its option, repair or replace the defective unit,
without charge for parts or labor. When Epson authorizes an exchange
for the defective unit, Epson will ship a replacement product to you,
freight prepaid, so long as you use an address in the United States,
Canada, or Puerto Rico. You are responsible for securely packaging the
defective unit and returning it to Epson within five (5) working days of
receipt of the replacement. Epson requires a debit or a credit card number
to secure the cost of the replacement product in the event that you fail to
return the defective one. When warranty service involves the exchange of
the product or of a part, the item replaced becomes Epson property. The
exchanged product or part may be new or refurbished to the Epson
standard of quality, and at Epson’s option, the replacement may be
another model of like kind and quality. Epson’s liability for replacement
of the covered product will not exceed the original retail selling price of
the covered product. Exchange or replacement products or parts assume
the remaining warranty period of the product covered by this limited
warranty.
What This Warranty Does Not Cover: This warranty covers only
normal use in the United States, Canada, or Puerto Rico. This warranty
does not cover normal wear and tear; including nicks and scratches, and
battery life, unless the damage was caused by a manufacturing defect in
materials and workmanship. This warranty does not cover damage caused
by parts or services not manufactured, distributed, or certified by Epson
nor any losses attributable to the loss or restoration of customer data.
This warranty does not cover misuse caused by high impact wear or
damage caused by exposure to water as specified in the product user
manual. This warranty is not transferable. Software is not covered under
this warranty. See the Epson Pulsense Website for software warranties.
Epson is not responsible for warranty service should the Epson label or
logo or the rating label or serial number be removed. Epson is not
responsible for warranty service should the product fail to be properly
maintained or fail to function properly as a result of misuse, abuse,
improper installation, neglect, improper shipping, damage caused by
disasters such as fire, flood, and lightning, improper electrical current,
software problems, interaction with non-Epson products, or service other
than by Epson or an Epson Authorized Servicer. Postage, insurance, or
shipping costs incurred in presenting your Epson product for carry-in
warranty service are your responsibility. If a claimed defect cannot be
identified or reproduced in service, you will be held responsible for costs
incurred.
DISCLAIMER OF WARRANTIES: THE WARRANTY AND
REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU
OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATION
MADE BY ANY OTHER PERSON OR FIRM ARE VOID.
Remedies: Your exclusive remedy and Epson’s entire liability for a
material breach of this Agreement will be limited to a refund of the price
paid for the Epson products covered by this Agreement. Any action for
breach of warranty must be brought within 3 months of the expiration
date of the warranty. Epson is not liable for performance delays or for
nonperformance due to causes beyond its reasonable control. Except as
provided in this written warranty, neither Epson nor its affiliates shall be
liable for any loss, inconvenience, or damage, including direct, special,
incidental or consequential damages, including lost profits, cost of
substitute equipment, downtime, claims of third parties, including
customers, or injury to property, resulting from the use or inability to use
the Epson products, whether resulting from a breach of warranty or any
other legal theory. Some jurisdictions do not allow limits on warranties or
remedies for breach in certain transactions. In such jurisdictions, the
limits in this paragraph and the preceding paragraph may not apply.
In Canada, warranties include both warranties and conditions.
Arbitration, Governing Laws: Any disputes arising out of this
Agreement will be settled by arbitration to be conducted before a single
arbitrator in Los Angeles, California, in accordance with the commercial
Arbitration Rules of the American Arbitration Association, and judgment
upon the award rendered by the arbitrator may be entered in any court
having jurisdiction thereof. This Agreement shall be construed in
accordance with the laws of the State of California, except this arbitration
clause which shall be construed in accordance with the Federal
Arbitration Act.
To find the Epson Authorized Reseller nearest you, please visit our
website at: epson.com.
To find the Epson Customer Care Center nearest you, please visit
epson.com/support.
To contact the Epson Connection, please call (562) 276-4394 in the U.S.
and (905) 709-3839 in Canada or write to Epson America, Inc., P.O.
Box 93012, Long Beach, CA 90809-3012.
EPSON is a registered trademark, EPSON Exceed Your Vision is a
registered logomark, and Pulsense is a trademark of Seiko Epson
Corporation. Epson Connection is a service mark of Epson America, Inc.
iPhone is a trademark of Apple Inc., registered in the U.S. and other
countries.
General Notice: Other product names used herein are for identification
purposes only and may be trademarks of their respective owners. Epson
disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2014 Epson America, Inc., 8/14 CPD-41828
Printed in Japan
Pays d’impression : Japon
App icon Meaning
No network connection. Make sure you have a
network or data connection, then tap the icon to
reconnect.
No Bluetooth connection. Make sure Bluetooth is
enabled on your product and mobile device, then tap
the icon to reconnect.
Light pattern Status
Heart rate is below the fat burning
zone
Heart rate is approaching the fat
burning zone
Heart rate is in the fat burning zone
Heart rate is in the aerobic exercise
zone
Heart rate is in the anaerobic
exercise zone
Heart rate is above the anaerobic
exercise zone (flashing rapidly)
Ulna bone
Settings
Swipe down for live
heart rate
Refresh
Share
Swipe left/
right for data
overview
Show data
details
Enter data
BC
Watch screen overview
Press the B button to cycle through the measurement screens.
Tap the watch face repeatedly to access the settings screens.
B button
A button
Troubleshooting